Frequently asked questions
Everything brands ask before producing with us. Still have a question? Ask us on WhatsApp.
Getting started
Can you help if I only have an idea?
Yes. We develop the design, patterns and samples with you.
What should I send you?
Anything you have: sketches, references, a sample or a tech pack, plus quantities and your launch date.
Do you sign an NDA?
Yes. Your designs and information stay confidential.
Can I visit you in Istanbul?
Yes, you are welcome to visit. We also meet on video calls.
Minimums, price and timing
What is your minimum order?
Minimums depend on the product, fabric and colours. We agree them with you in the first conversation and always look for the most practical option.
How much does production cost?
Price depends on design, fabric, quantity and finish. Send your project and we prepare a clear quotation.
How long does it take?
Development, sampling and production times depend on the product and quantity. We give you a clear timeline with your quotation.
How does payment work?
Payment terms are agreed in your quotation.
Production
What can you produce?
Womenswear, menswear, modest wear and kidswear, in woven, knit and denim. See our product pages for categories.
Do you do bulk, small batch and made to order?
Yes, all three.
Can I use my own fabric?
Yes. We check it and plan production with it.
How do you control quality?
Every order is made to the approved sample and checked during and after production.
Shipping
Do you ship worldwide?
Yes, by road, sea or air, with export documents prepared.
Do you work with my forwarder?
Yes.
Flame client portal
Your production, open on your screen.
Every order gets its own page in the Flame client portal. You see the stage it is in, the photos from the floor and every document, the moment we add them.
- Live stage of every style, from sample to shipping
- Approve samples and send comments in one click
- Photos and updates from the production floor
- Invoices, packing lists and certificates in one place
Try the demo
Orders
Live
Satin slip dress
- Share your project
- Plan and quote
- Design and pattern
- Sample and approve
- Produce
- Check and pack
- Ship and reorder
- Sewing started on line 2Today, 09:40
- Cutting completed, 450 pcsYesterday
- Fabric in: satin, ivory, 610 m3 days ago
Double-breasted blazer
- Share your project
- Plan and quote
- Design and pattern
- Sample and approve
- Produce
- Check and pack
- Ship and reorder
- Fit sample ready for your approvalToday, 11:15
- Pattern graded XS to XL2 days ago
- Fabric options sent: 3 wools5 days ago
Long single-breasted coat
- Share your project
- Plan and quote
- Design and pattern
- Sample and approve
- Produce
- Check and pack
- Ship and reorder
- Shipped: 12 cartons, tracking sentMon
- Final inspection passedFri
- Packing completedThu
Messages
The fit sample of FT-2038 is ready. Photos are on the order page.Flame · 11:15
Looks great. Can we shorten the sleeve by 1 cm?You · 11:32
Yes, pattern updated. The bulk will follow the new length.Flame · 11:40
Documents
- Commercial invoice FT-2033.pdfMon
- Packing list FT-2033.pdfMon
- Tech pack FT-2041 v3.pdf2 weeks ago
- OEKO-TEX certificate (fabric).pdf2 weeks ago
Interactive demo with sample data